2021-05-22 - 7:32 a.m.
I was happy that my mechanic armed me with information and went back to my local Kia Dealer to push to have them look at my car and take care of the warranty repair as the car
So I drop the car off, and they call me a couple days later and tell me:
The only code we see is the Catalytic Converter. ( I knew that was legit a need. My mechanic saw that AND the KSDS engine code)
I told him my mechanic saw the KSDS code as well.
I ask if they drove the car.
I said, That is not my experience, nor based on my research what Kia says the car will act like and others report- they said it goes to about 60 mph but then can not accelerate more.
He says he will drive it again,
Then he calls back hours later to tell me they never saw another code, just the CAT CONVERTER.
However. I pick up my car, and they are like "No charge" as if that is a some gift ( for a warranty repair that truth be told I think they actually addressed to some extent/somehow.
As I waited for my car they guy in front of me was told he owed $57.50.
He said he brought it in for warranty repair, there should be no charge. The girl was reading the ticket. .. and literally read the line item " Warranty.. 57.50 I guess for labor"
The supevisor corrected the bill, cleared his account at zero and he got his car.
I was thinking "Damn he got a deal. they tried to only take advantage and overcharge for $57.50 when I got a $99 Diagnostic Check engine bill I was stuck paying in order to pick up my car."
But of course since the found the Catalytic converter needed repair- that makes it a legit service call and charge for diagnostic. right?
I didn't even say any thing or argue the point
I paid that $99 two weeks ago...
But I get my car, back....
and this is the the thing.
He said- as I fully expected "NO"
He said "Possibly. But I have heard this from so many ... just bring it to Winchester or Warrenton Kia. They have to fix the car- but I think you just have to go to another dealer."
And it turned out the ticket from the first service visit DID have the line item for the Warranty Electronic System upgrade of that KSDS on it. I didn't see the line item and recognize it but it WAS There! I was mistaken in thinking they never upgraded the software and did the warranty repair of that as the service dude I spoke to both when I dropped off the car last time ( initially) and when picked up acted like I was speaking a foreign language and kept ignoring my questions and never TOLD me they did it. in fact he told me otherwise and said they ran the diagnostic test to identify why the check engine light on and I need a the CAT.
It was amazing talking to a gaslighting liar that tells you what they WANT the reality to be and ignores everything someone else says..
So I was patient and polite and thank them for checking it out again and listen as they guy tells me the sluggish performance is due to the CAT that I should replace soon. I thank him and said just needed to be sure there was not a bigger problem before I drop a couple thousand into fixing that!
And then I pick up the car and drive off and
AS I TOTALLY EXPECTED , the car drives better.
No stalling, no performance issue LIKE BEFORE.
Without hitting the Limp Mode
So I KNOW the dealer did SOMETHING to address that issue.
I am going to look under my hood this AM just to look. (not that there will be anything to SEE as I didn't' look at it BEFORE I dropped it off).
In any case, just in case there is some issue... my honest mechanics are so trustworthy and have more than enough business that they give me sound advise: don't be too quick to have US do work and get an after market CAT-
Its just PIA to manage...
The thing is, when the dealers do warranty repair they DO get reimbursed. Maybe its like a Dr. taking a rate from an Insurance company- not as much as if they get a customer to pay.
And if you get 8 out of 10 poor fools who are just not bright enough, or too damn tired to argue with you and just don't have energy cause the last bus already left for home and they dont want to be stranded..... etc... whatever the reason...
FOR what is supposed to be a free warranty repair... well that modus operandi of service reps that lie and gaslight and are full of crap might make more money in the SHORT Term
I was wearing a Tshirt from the Assisted Living place I work at. Turns out the gal at the counter has a grandmother who works there who is the loveliest lady! She asked if I know her. Her grandmother happens to have just had knee surgery.
I wish I had asked her for her address to send a card to. I hope the workplace did something for her...
In other news , I only go to work once every few weeks in my professional job. Lo and behold this week was the on week and a coworker ( one of the only few of us in office) just happened to have a family come down with Covid this week, tested positive just a couple days after we were in office.
I do love my boss gets us lunch sometimes and we sit distanced but are a little social but it was a good thing that was not done this week.
They are really nice people that I work with and I am very grateful for that.
I will however, just to be sure, get a rapid test from the Assisted Living place before working there again. Just to be sure!
Home and need to just hang with my offspring this afternoon. JUST BEING PRESENT - 2021-05-31
YES! What a gift the day was. - 2021-05-31
To bed!! UGH up too late but wanted to capture Life Coaching Session as it was so cool. - 2021-05-26
I am good at time management! When I make it a priority with intention. - 2021-05-26
Joy of not working full time. TIME!!! - 2021-05-25